What Our FAQ Covers and Why It Matters
This page exists because a quick, honest answer saves you more time than a support ticket. We've organised it around the real questions that come up — how to open an account, how local wallet deposits are processed, what happens when a withdrawal is under review, and how to reach us when something isn't clear. Deposits via bKash, Nagad and Rocket are
processed through the payment screen inside your account; you send to the number shown, confirm with your PIN, and the balance reflects once the transfer clears on our end. Withdrawals go through a verification step where we match the wallet number to the one registered on your account — this keeps your funds secure and prevents misdirected payouts. If you're accessing from
a mobile browser in Dhaka or anywhere else in Bangladesh, the account flow is the same as desktop. We update these answers whenever our processes change, so what you read here reflects how things actually work right now.
- bKash
- Nagad
- Rocket
- Account Wallet
- Mobile Access